9 million student-loan borrowers are now receiving correction emails after mistakenly being told last month they were approved for debt relief
Ayelet Sheffey
December 13, 2022
~ 9 million student-loan borrowers mistakenly received a November email saying they were approved for debt relief.
~ Correction emails started going out to the impacted borrowers this week.
~ The errors were made by Accenture Federal Services, a contractor of the department.
Millions of student-loan borrowers should keep an eye out for an updated email from the Education Department coming their way.
Insider was the first to report two weeks ago that on November 22-23, nine million student-loan borrowers received an email with an incorrect subject line informing them that their debt relief had been approved. It should have stated: “Update on Student Loan Debt Relief.”
