Many student-loan borrowers are struggling to access their servicer’s website and call center due to ‘technical difficulties’ days before the payment pause is set to end
Ayelet Sheffey
August 28, 2023
On Monday, borrowers whose debt is managed by student-loan company Nelnet found they were unable to log into their accounts to view their payment information due to technical difficulties. Their luck wasn’t much better when they attempted to call the company’s customer service office.
“Our automated phone system and online accounts are currently unavailable due to technical difficulties, and we’re working quickly to resolve the issue,” Nelnet wrote in a statement on its website. “We apologize for the inconvenience. Please check back here for updates.”
