New Guidance Directs Accreditors to Clean Up Complaint Policies
Katherine Knott
August 9, 2023
In new guidance released Tuesday, the U.S. Education Department clarified how college accrediting agencies should handle complaints about institutions.
The department wrote in the guidance that it would take into account a number of factors in determining whether the agencies review complaints in a “timely, fair and equitable” manner, the current regulatory standard. Those factors include whether the agencies’ complaint policies follow accessibility standards for individuals with disabilities, allow for a complainant’s confidentiality and offer more than one submission method.
Several experts and advocates have criticized how accreditors deal with complaints, which can be a key way for the agencies to get more information about what’s happening at a college or university. One brief from New America, a left-leaning think tank, argued that the policies at the seven formerly regional accreditors aren’t effective, are burdensome and seem designed to protect the institutions.
